Policies
Shipping & Returns
Shipment eligibility, destinations, fees, labels, tracking, notifications, and return requests are subject to product restrictions and review.
Shipping
Order Processing and Delivery
Shipment eligibility is reviewed for each product and order. Shipping destinations are not currently enabled and remain subject to review, product restrictions, and applicable requirements.
Shipping fees, labels, tracking, and shipment notifications are not guaranteed services. Where available, they are determined after review and may vary by product, destination, and order details.
Returns
Returns and Refunds
Return and refund requests are subject to product restrictions and individual review. No return, replacement, or refund is approved unless MCP BioLabs LLC confirms eligibility.
Damaged or Incorrect Orders
If an order appears damaged or differs from the confirmed order, contact us with order details and supporting photos where available. We will review the request; submitting a request does not guarantee a return, replacement, or refund.
Return Authorization
Do not send products back without written authorization. Any approved return must follow the instructions provided by MCP BioLabs LLC and remains subject to product restrictions.
Refund Review
Refund requests are evaluated only after the relevant order information, product restrictions, and any authorized return status have been reviewed. Approval is not automatic.
Research Use Only
All products are intended solely for laboratory and scientific research and are not for human or veterinary use.